Refund policy

"At La Pola we strive to provide you with high-quality products and customer satisfaction. However, we understand that there may be situations where you need to make a return. Please review our return policy below:

1.Exchanges: If for any reason the shoe doesn't fit correctly or has any defects, we would be happy to exchange it for a different size, color, or model, subject to availability.

2. No cash refunds: We only provide exchanges for products of equal or higher value.

3. Return shipping costs: The customer is responsible for covering the shipping costs of the return.

4. Return process: To initiate a return, please contact us within 5 days from receiving the product. You will need to provide evidence or proof that the product does not meet your expectations or has a defect.

 Please note that all returned products must be in their original, unused condition and in their original packaging.

 If you have any further questions or need more information about our return policy, please don't hesitate to contact us. We are here to assist you and ensure a satisfactory shopping experience. Email us Lapolabylinapolania@gmail.com